No matter what type of business you own, one of the most important skills you must master to be successful is the skill of relationship building. Three key ways to improve relationships with your customers are visibility, sharing knowledge, and regular communication. Visibility is letting…
A message to all business owners….Do you want to know the 2 hidden rules for good communication? As owners and leaders it’s critical that we make sure we are constantly communicating with the most important people we have – our team! And let’s not just…
What is the difference between short-term clients and clients for life? What is the key to building retention? Why is building relationships so imperative in today’s business environments? In today’s fast changing world, clients have so many options it is even more important to…
Business planning: the key to success or a waste of time? It amazes me how many businesses operate without a plan. It’s very rare that I speak to the owner of a business with less than 25 staff and find that they do any kind…
The first thing to understand about selling is why people buy your particular product or service over your competitors and what it is that they really buy into. People buy only two things: Good feelings Solutions to problems For example: People do not buy your…
An objection is merely a query for more information. If the customer says it’s too expensive, don’t think you should drop the price immediately or that the product is too expensive. Believe in your product and provide the value – give more information as to…
You’ve tried planning ahead only to be upended due to unexpected circumstances. If you can’t rely on a plan to help you chart a course, why should you do it? Why waste the time? If you follow the definition of planning as your guide you…
This webinar was in partnership with the Kent Invicta Chamber of Commerce
