A message to all business owners….Do you want to know the 2 hidden rules for good communication?
As owners and leaders it’s critical that we make sure we are constantly communicating with the most important people we have – our team! And let’s not just focus on what needs doing in the business. Let’s not just focus on the operational side of things or the customers.
Focus on how the team is thinking and feeling right now.
They’ll have fears and apprehensions of their own. Help them know what the latest thinking is. What’s the common goal to focus on? What’s the plan? Ensure there’s a way they can express themselves openly and honestly. It’s your role to encourage the right emotional environment to support the team.
Your team are looking to you for strong leadership. How do you want them to be thinking & feeling? Remember, what you focus on, expands. Focus their attention on the stuff they can control. Focus on solutions. Focus on small wins. Focus on people’s well being. Focus on being calm. Focus on being clear. Focus on being decisive.
And smile. Your team are watching your every move & hearing your every word. Make sure you have something good to say. And that you say it well.
