Phone sales are often the first encounter you have with a prospect. First impressions can go a long way especially when pitching your business to the other party. Phone sales need to be effective in order to be productive.
Here are a few tips on how you can improve your phone sales to make sure you get the very best out of each call:
Do your homework
Prepare yourself for each call by doing some research within the industry and business itself. It is better to possess the knowledge to not only give a good impression but allow you to be prepared if they ask you any questions about what you might know already.
Voice and Script
Confidence is key when speaking on the phone. If you sound nervous then your whole business will, too. You want to come across as someone they can trust and like. Preparing a script for you to follow throughout the call will help keep the conversation flowing while also allowing you to be in charge of the questions and the call itself.
Calculate your time
You want to make sure your time is not being wasted. Measuring the time you engage with your prospect will allow you to know how many phone calls a day you can make and give you a rough idea of how long each call will last. It is very important to start with general questions first to gauge the mood, you can then state the purpose of the call later on.
Schedule a Meeting
If you feel the call has gone well and your prospect is intrigued. It would only be right to schedule a meeting to continue the flow of things. It is better to plan it as soon as possible. Always remember to follow-up with the client by email to remind them of the upcoming meeting so that you stay fresh in their mind if the meeting isn’t right away.
Numerous tips and tricks are devised for sales personnel and one could choose what suits well according to the industry you’re working in and who your buyers are so the action plan could be made accordingly.
If you want to learn more about how to increase your sales then why not book yourself in for a complimentary Business Coaching session, so you can have a 1-2-1 on improving sales. Click Here.
